Privacy Policy

1. Information We Collect

We collect information you provide directly, including:

• Name, email address, and contact information
• Billing and payment information
• Account credentials
• Support ticket communications
• Domain registration data (WHOIS)

We also automatically collect usage data such as IP addresses, browser type, pages visited, and server logs.

2. How We Use Your Information

• To provide and maintain our hosting services
• To process payments and send billing notifications
• To respond to support requests
• To send service-related communications
• To detect and prevent fraud or abuse
• To improve our services and website

3. Data Security

We implement industry-standard security measures including SSL encryption, firewalls, intrusion detection systems (Imunify360), and regular security audits. However, no method of electronic transmission or storage is 100% secure.

4. Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers who assist in operating our services (payment processors, domain registrars, datacenter providers). We may also disclose information when required by law.

5. Cookies

We use cookies and similar technologies to improve your experience, analyze usage, and remember preferences. You can control cookie settings through your browser. Essential cookies are required for service functionality.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account termination, we may retain certain data for up to 90 days for backup purposes and as required by law.

7. Your Rights

You have the right to access, correct, or delete your personal data. You may also request a copy of your data or opt out of marketing communications. Contact us at support@jujuhosting.com to exercise these rights.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website.

10. Contact

For privacy inquiries, contact us at support@jujuhosting.com.